How to get technical support for CardWare for DOS/Windows 3.x

Please send an e-mail in English (we cannot process technical support questions on any other language) to technical support.
In your request please specify:
  1. CardWare version exactly as it appears in the README.TXT from your CardWare Disk 1.
  2. Where and when did you bought your version, your serial number.
  3. Description of your problem.
  4. If problem is related with particular card please specify the card name and manufacturer exactly as it appears on the card.
  5. If you have troubles with card drivers please specify an exact driver version and URL where you got the driver.
  6. Version of DOS (i.e. MS-DOS, Windows 95, etc)
Please attach to your e-mail following files:
  1. Your CONFIG.SYS.
  2. Your AUTOEXEC.BAT.
  3. Your CARDWARE.INI.
  4. Please insert any 16-bit (non-CardBus) card in the socket, execute DOSCARD /A command, redirect output to the file and include this file with your mail as an attachment.

    E.g. C:\DOSCARD /A > doscard.txt

  5. Execute PCRM /V command, redirect output to the file and include this file with your mail as an attachment.

    E.g. C:\PCRM /V > pcrm.txt

  6. If you have problem with ATA, FLASH or SRAM card, please insert the card in the socket 0, execute PCDISK /DI:0 command, redirect output to the file and include this file with your mail as an attachment.

    E.g. C:\PCDISK /DI:0 > pcdisk.txt

  7. Open CONFIG.SYS to a text editor. Comment lines which start CardWare drivers as following:
    REM     DEVICEHIGH = C:\CARDWARE\PCCS.EXE
REM     DEVICEHIGH = C:\CARDWARE\SSPCIC.EXE
REM     DEVICEHIGH = C:\CARDWARE\PCENABLE.EXE
REM     DEVICEHIGH = C:\CARDWARE\PCATA.EXE
REM     DEVICEHIGH = C:\CARDWARE\PCSRAM.EXE
REM     DEVICEHIGH = C:\CARDWARE\PCFLASH.EXE
REM     DEVICEHIGH = C:\CARDWARE\PCDISK.EXE

    Reboot the computer.

    Type in command line

    C:\CARDWARE\PCCS.EXE /V+ >cs.txt

    Type in command line

    C:\CARDWARE\SSPCIC.EXE /V+ >ss.txt

    include files cs.txt and ss.txt with your mail as an attachment.

Attention! Do not include text of required files in your e-mail. All support files should be attached. We will not process support requests without files listed above or with content of such files included into e-mail text.