How to get technical support for PCIScope

Please send an e-mail in English (we cannot process technical support questions on any other language) to technical support.
In your request please specify:
  1. PCIScope version exactly as it appears in the README.TXT from program installation directory.
  2. Where and when did you bought your version, your serial number.
  3. Description of your problem.
  4. Operating system where the problem occurred. Please also specify build number and version of Service Pack if available.
  5. Please specify the model and manufacturer of your computer.
  6. If problem is related with a particular PCI card, please specify the card name and manufacturer.
  7. Please note if you saw the problem only once, or it repeats every time you start PCIScope.
Please attach to your e-mail following files:
  1. All log files (*.LOG and *.OLD) from PCIScope's installation directory.
  2. PCIScope's snapshot of your system
    (menu File -> Save As...).
  3. If you modified CUSTOM.INI file from program's installation directory, please attach it to your e-mail.
  4. If you modified or added any *.PCI or *.PCD files from program's installation directory, please attach them to your e-mail.
  5. If you modified any other files from program's installation directory, please attach them to your e-mail.
  6. If PCIScope caused a BSOD (blue screen of death) on Windows, please send us a Minidump file generated by the system.

    Please make sure that your system creates a 64KB Minidump file. If your system was configured differently, modify settings as described below and restart the PCIScope in order to reproduce the error and force creation of a Minidump file.

    1. Open Control Panel
    2. Open "System" applet
    3. Select "Advanced" tab
    4. Press "Startup and Recovery..." button
    5. "Write Debugging Information" should be set to "Small Memory Dump (64 Kb)".
    6. The most recent minidump file can be found in %SystemRoot%\Minidump folder, where %SystemRoot% is a system installation folder.

Attention! Do not include text of required files in your e-mail. All support files should be attached. We will not process support requests without files listed above or with content of such files included into e-mail text.